Latest posts
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Case Study — How a Cross-Border DTC Brand Turned Support Into a Repeat-Purchase Engine
An illustrative case of how a North-American DTC appare…
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某 3C 出海卖家多语言客服升级案例:首响砍半、ROI 怎么算?
以一家 3C 出海卖家的多语言客服升级案例为样本,拆解俄语与西语市场如何从机翻裸奔到母语级响应,并给出客服外包…
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How a Home Brand Cut Returns with 24/7 Support — A Cross-Border Case Study
How a home and living DTC brand added 24/7 overseas sup…
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客服外包能带来多大业务提升?某 DTC 服装品牌案例拆解
以某 DTC 服装出海品牌的客服外包案例为样本,拆解从自建团队到外包协作的三个阶段,以及首响、CSAT、退货率…
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Omnichannel Integration for a DTC Brand — A Cross-Border CX Case Study
How a consumer-electronics DTC seller unified Amazon, S…
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案例分享:一个北美 DTC 服装品牌如何把客服做成复购引擎
以一个典型北美 DTC 服装品牌为例,看客服外包如何降低首响时间、改善差评率,并把售后数据反哺运营。