Latest posts
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货到付款(COD)客服怎么做？中东东南亚的高拒收怎么破
在中东和东南亚，货到付款(COD)是主流，但拒收率高。本文讲清 COD 客服的打法——订单确认、降拒收、防欺诈…
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Handling the Post-Holiday Returns Surge in Cross-Border E-commerce
After the holiday sales spike comes the returns wave. H…
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Handling Amazon A-to-z Claims and Negative Feedback Through Support
A-to-z claims and negative feedback hit your Amazon acc…
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Etsy 客服怎么做？手作与个性化商品的售后要点
Etsy 卖手作与定制，客服重个性化与情感连接。本文讲清 Etsy 客服的沟通风格、定制订单与差评处理。
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Customer Service for Mercado Libre — Selling to Latin America
Mercado Libre is LATAM’s biggest marketplace, with its …
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跨境退款政策怎么定？既合规又不被薅羊毛
退款政策太松被薅羊毛，太紧伤体验还违规。本文教跨境品牌设计一份平衡的退款政策与客服执行口径。
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B2B 跨境客服怎么做？和 B2C 不一样的地方
B2B 跨境客服周期长、单值大、对接专业买家。本文讲清它和 B2C 的区别，以及怎么做账户级服务。
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How to Design a Refund Policy That’s Fair and Abuse-Resistant
Too loose invites abuse; too strict hurts experience an…
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Customer Service for Subscription and Membership Brands
Subscription brands live and die on retention. How cust…
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我的包裹到哪了？”——跨境物流客服怎么把 WISMO 接住
WISMO（我的包裹到哪了）是跨境客服第一大高频问题。本文讲清物流客服怎么主动更新、减少咨询、安抚焦虑。