Latest posts
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Multilingual Support for Southeast Asia — Thai, Vietnamese and Indonesian
How to staff multilingual support for Southeast Asia — …
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西班牙语、俄语客服怎么配？拉美与俄语区的小语种打法
进入拉美和俄语区，西语、俄语客服怎么配？本文讲清小语种坐席的配置思路与成本平衡。
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How Many Languages Should a Cross-Border Brand Support?
How to decide how many languages your support should co…
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Multilingual Customer Service — How Cross-Border Brands Cover Minor Languages
Three ways to deliver multilingual customer service — p…
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多语言客服怎么做？中小卖家覆盖小语种的 3 种方案
多语言客服难在时差、文化和小语种。本文给中小卖家三种可落地方案，并讲清该支持几种语言、怎么平衡 AI 与人工。