Latest posts
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Indonesian and Malay Customer Support for Southeast Asia
Indonesia is SEA’s biggest e-commerce market. What Indo…
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Portuguese Customer Support for Brazil and Cross-Border Brands
Brazil is LATAM’s biggest market and needs Portuguese, …
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德语、法语客服怎么配？欧洲核心市场的服务要点
德法是欧洲核心市场，对服务严谨度要求高。本文讲清德语、法语客服的语言、严谨度与合规要点。
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阿拉伯语客服怎么做？中东市场的客服与文化要点
进入中东要做阿拉伯语客服。本文讲清阿拉伯语客服的语言、文化、斋月作息与右到左排版等要点。
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German and French Customer Support for European Markets
Germany and France reward precise, compliant support. W…
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Russian Customer Support for Cross-Border Brands
The Russian-speaking market is large and underserved in…
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Japanese and Korean Customer Support for Cross-Border Brands
Japan and Korea reward polite, precise support. What it…
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泰语、越南语、印尼语客服怎么配？东南亚小语种打法
东南亚语种碎，泰语、越南语、印尼语客服怎么配？本文给品牌一套小语种 + 英语兜底的配置打法。
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Multilingual Support for Southeast Asia — Thai, Vietnamese and Indonesian
How to staff multilingual support for Southeast Asia — …
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西班牙语、俄语客服怎么配？拉美与俄语区的小语种打法
进入拉美和俄语区，西语、俄语客服怎么配？本文讲清小语种坐席的配置思路与成本平衡。